Network Status

service-status

PRODUCT NAME

HEALTH
STATUS
COMMENT
NBN Sky Muster Satellite green-round NORMAL
NBN Interim Satellite  green-round NORMAL
NBN Fibre green-round NORMAL
NBN Fixed Wireless green-round NORMAL
IPSTAR NBN Satellite Support Scheme green-round NORMAL
IPSTAR Platform (ABG) green-round NORMAL
ADSL green-round NORMAL
Network Advisories

 

A list of issues currently affecting our products and services is shown below.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

 

Current Advisories

 

N/A

 

Call Centre Updates

 

 

N/A

 

Resolved Advisories

 

Symptom: Exceptionally Long Wait Times – all communications affected.

Severity : Degraded

Status : Confirmed by call centre manager

Started at : 27/01/2017 8:00am

Expected End Time : To Be Advised

Unfortunately, due to faults on the NBN Skymuster platform, we have received an exceptional number of calls. We have staff working overtime to attend to your calls and emails, however call wait times are unacceptably long and the time to return callback requests is longer than we would like. We apologise for the inconvenience this may cause.

We will be sending out SMS notifications for fault updates as information becomes available.

 

Service: SkyMuster (also known as NBN LTSS)

Severity : Degraded

Status : Confirmed

Start at : 22/12/2016 12:00am AEDST

Expected End Time : 22/12/2016 6:00am AEDST

NBN will be performing some emergency maintenance on the 22/12/2016 this will be conducted on the Sky Muster network only. The maintenance  is to attempt to fix the current outage on the Sky Muster network causing customers to not be able to reconnect if there service goes offline. The maintenance will start at 12am AEDST and will conclude by 6am AEDST. During this time internet services may not be available due to the works being undertaken.

 

Service: SkyMuster (also known as NBN LTSS)

Severity : Degraded

Status : Confirmed

Start at : 14/12/2016 12:00am

Expected End Time : 14/12/2016 3:00am

Please be advised that on the 14-12-16 IPSTAR will be conducting maintenance on our Sky Muster network.

This work may result in up to 3 hours of downtime during the hours of 12.00am to 3.00am.

During this time we will be performing upgrades to our Sky Muster network to insure we are able to continue to offer a high level of service to our customers.

 

Service: SkyMuster (also known as NBN LTSS)

Severity : Degraded

Status : Confirmed with NBN

Started at : 05/12/2016 1:30am

Expected End Time : 05/12/2016 6:00am

Please be advised that on the 5-12-16 IPSTAR will be conducting scheduled maintenance on our Sky Muster network. This work may result in up to 3 hours of downtime during the hours of 1.30am to 6am. During this time we will be performing upgrades to our Sky Muster network to insure we are able to continue to offer a high level of service to our customers.

 

Service: All IPSTAR Customers and Services

Symptom: IPSTAR will be upgrading the network infrastructure to improve customer experience.

 

Severity : Degraded / Outage window

Status : Confirmed with IPSTAR Engineering

Start Time: 03/11/2016 02:00 AEST

Finish Time: 03/11/2016 03:00 AEST

Outage expected for up to 30 minutes

 

Comment: We are finalising functionality to enable customers to purchase data packs online without having to call our helpdesk. During this period the network may not be available for up to 30 minutes. We apologise for the inconvenience.

 

 

 

Contact Us

Satellite Inquiry : 1800 477 827
Non-satellite Inquiry : 1800 477 888
Fax : (02) 8006 5592
Email : sales@ipstaraustralia.com
5 George Place Artarmon NSW 2064