Easy steps to connect with NBN Fixed Line Service
What is the NBN?
Our societies and economies are growing as fast as our needs for hi-speed Internet. NBN is built using the latest technologies designed to satisfy our needs. It will make this world even smaller and is a giant step to improving the way we live and work. The NBN is an upgrade to communications infrastructure in Australia. The NBN will replace the aging technology that is currently used for our home phone and broadband services and will be committed to delivering the cutting edge broadband service to all Australian homes.
What does the NBN mean to you?
The NBN is being rolled out across Australia. You will have access to superfast broadband and be able to easily connect to the world no matter where you live. You can also experience the NBN difference in many areas such as entertainment, business, education and health services by getting connected when it becomes available in your area.
Types of NBN services
NBN Fixed Line
NBN Fixed Line is an ultra-fast broadband service delivering speeds of up to 100 megabits per second via the National Broadband Network (NBN) infrastructure using fibre-optic cables. That’s almost four times faster than the quickest ADSL2+ broadband currently available. Unlike other broadband technologies, your online experience will be changed forever as you will get the most from the NBN Fixed Line broadband service.
In some areas you might be unable to get the NBN Fixed Line connection due to geographical limitations. However, you can still receive the NBN Fixed Wireless service delivered using the latest generation of radio signal technology. NBN Fixed Wireless network starts at speeds of up to 12 megabits per second. It is expected to be a lot faster and more affordable than fixed or mobile wireless currently available.
NBN Interim Satellite Service was launched to people in some of the most remote areas of Australia. However, it has reached its self-imposed limit of 48,000 connections. NBN Co will no longer accept any orders for new activations. Accordingly, IPSTAR has ceased accepting NBN orders; however we can connect you if you’ve moved into a premises that already has NBN Satellite equipment.
NBN Rollout Plan
NBN Co has recently reviewed its rollout information to align with the policy of the new government. This is an ongoing process and further information will be provided when available.
Service available means the premises is passed by the active network and services may be ordered and purchased from a telephone or internet service provider.
Build commenced means that NBN Co has issued contract instructions to construction partners so they can commence work in this area. The build commenced boundaries are subject to change as a result of boundary changes which may be made during the construction process.
Build preparation means that NBN Co’s contractors are undertaking pre-construction activities to deliver NBN high-speed broadband in this area, which may include readying Telstra’s pits and pipes for NBN Co use.
Not currently available: Building the NBN hasn’t commenced in your area as yet. The NBN is designed to provide Australians with access to affordable high-speed internet and telephone services, regardless of where they live.
Service unavailable: The NBN is available in your area however additional works are necessary to allow a service to be connected. Please call the NBN Co Contact Centre on 1800 OUR NBN (1800 687 626) to find out when service may be available.
Install the equipment : NBN Fixed Line and Fixed Wireless
Before the installation date What happens on installation day Your questions answered
N300 WiFi Gigabit Router with Voice (NF5)
- Creating a WiFi network to share your Internet connection.
- High speed wired networking through the Gigabit ports
- Future proofing yourself for the rollout of the NBN and IPv6
- Creating a storage network to share files amongst connected devices
- Cutting phone costs by making VoIP calls
lll Price: $99.00 lll
FAQs: IPSTAR NBN Fixed Line Services
NBN FIXED LINE FAQs
What is NBN Fixed Line broadband?
The NBN is an upgrade in our telecommunications infrastructure. It is designed to meet Australia’s Internet demands that have been increasing over the years. NBN Fixed Line broadband is planned to cover about 93% of Australian population. This is a next-generation broadband that can support online applications requiring high bandwidth. This type of broadband uses fibre-optic cable to transmit data with less distorted signal comparing to copper wire cable.
What speed will I get from NBN Fixed Line broadband?
The NBN Fixed Line broadband provides a variety of speeds including 12/1 Mbps, 25/5 Mbps, 25/10 Mbps, 50/20 Mbps and 100/40 Mbps (download/upload). It provides greater speed than currently available ADSL service does.
What is NBN Fixed Line rollout plan?
NBN Co has released the NBN rollout program which aims to provide high speed broadband access to Australians over 1,500 communities and 3.5 million households/business offices. It should take around 12 months from the commencement of construction to completion. The NBN Co will keep us informed on their website. You can check out NBN Rollout map for more information.
Is the NBN Fixed Line service available at my premise?
Please see NBN Rollout map or call us on 1800 477 888 and we can confirm the service availability for you.
How do I get the service installed and how long does it take to get the service connected?
After IPSTAR has received your signed application form, we will arrange an installation at your premise with NBN registered installer. The installer will contact you to make an appointment in advance. Please advise them of your preferred time & date of installation to avoid a delay. They might also ask you a few questions about your house and computer. The following table displays an estimated installation time frame.
|In place Infrastructure||Available Infrastructure||No Available Infrastructure|
|Type 1 service||Within 10 business days||Within 38 business days||We aim to complete connections in 38 business days.|
|Type 2 service||Within 10 business days||Within 23 business days||We aim to complete connections in 28 business days.|
Type 1 service: An existing fixed copper/cable access line needs to be replaced with a new fibre access service.
Type 2 service: New connections to new or existing premises.
What is supplied in your NBN installation?
NBN Co will supply:
- NBN utility box
- NBN connection box
- Power Supply Unit with battery backup
- External & internal cabling
What does the installation cost?
If you are eligible for the NBN fixed line service, a standard installation is free of charge (including equipment and installation). However, there are some extra charges occurring from service activation:
- Set-up charge: $100 for 1-month contract term, $20 for 12-month contract term and free for 24 month contract term.
Is IPSTAR or NBN Co responsible for equipment warranty?
NBN Co is responsible for an equipment warranty and service calls but will not be responsible for any fault caused by the user. It would be the user’s own expense to repair.
What are IPSTAR NBN Fixed Line broadband service plans?
IPSTAR Fixed Line broadband service comes with a variety of speeds (download/upload) that suits individual’s preference. This includes 12/1Mbps, 25/5Mbps, 25/10Mbps, 50/20Mbps and 100/40Mbps. All plans come with a fixed monthly fee to ensure that you have no extra cost. When you reach your data allowance, we just lower your maximum speeds. The speed will be back to original maximum speed in the next billing cycle.
|Monthly data allowance||Shaped speed (after the data allowance is reached)|
|50 GB||256 Kbps|
|200 GB||256 Kbps|
|500 GB||512 Kbps|
|1200 GB||1024 Kbps|
When you have already chosen your speed, you can then select your data allowance that is best for your online activities. All plans have NO peak/off peak restrictions. Data allowance specified on each plan is counted towards both download and upload usage.
How can I check my current data usage?
You are able to check your current data usage by logging into MyIPSTAR Portal.
Can I change my chosen plan?
Definitely. You can upgrade or downgrade your plan once a month and your new plan will be effective from your next billing cycle. Please call us on 1300 477 888 and we will do everything for you.
Is there any special requirements for this service?
You may need an Ethernet port to connect your computer to NBN Modem via LAN connection. A computer with an updated operating system is also necessary for the use of service. The recommended operating systems that are compatible with the service are:
- Windows/PC: Windows XP, Windows Vista and Windows 7
- Mac: OS 10.4 or higher
Can I use this service for multiple computers/devices at the same time?
Yes you can. But you need a network router switch or a wireless router for multiple computers/devices. You can also get “N300 Wifi Gigabit Router with Voice – NF5” from us for $99 when you place the service order.
For more information , call IPSTAR 1300 477 888.
IPSTAR NBN Fixed Line & Fixed Wireless Legal Documents
Sometimes referred to generically as the SFoA, these agreements contain all the terms and conditions between us and you.
These are the rules for using the service.
We are committed to protecting your privacy when you interact with us, our content products and services. This policy says how we handle your data.
We hope we can solve your issue. This policy tells you our process and provides you options should you are not satisfied.
We will ensure that any financial hardship arrangements agreed with our customer are sufficiently flexible.
We credit check all our customers as we are a credit provider.
In the event that you are contacted by us as a “cold call”. You have a 10 day cooling off period.