IPSTAR Satellite Internet Service

IPSTAR Satellite Internet Service image by IPSTAR Broadband

Switch to IPSTAR Satellite Internet Service in 3 easy steps

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If you’re not eligible to get NBN service, you can still experience our IPSTAR fast Internet as IPSTAR Satellite Service plans are designed for ABG subsidised customers whose service is less than 3 years old. It is even easier because IPSTAR equipment was already installed at your house and you just make sure that it is in good working condition.

Working equipment will ensure that you will fully achieve IPSTAR’s ultimate service. If you believe that your IPSTAR equipment is at fault, you can contact your current service provider to repair. Please have a serial number of your IPSTAR modem ready when you call us.

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IPSTAR offers a variety of anytime data allowance. Plus, sign up for 12 months to get a free wireless router on selected plans.

These features are what you’ll get when sign up with our IPSTAR satellite service.

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  • Choose your plans

  • Ultimate-0.5
  • Ultimate-1
  • Ultimate-1.5
  • Ultimate-2
  • Ultimate-3
  • Ultimate-4
  • Ultimate-5
  • Ultimate-6
  • Ultimate-8
  • Ultimate-10
  • Ultimate-15
  • Monthly data allowance

    (anytime)

  • 0.5GB
  • 1GB
  • 1.5GB
  • 2GB
  • 3GB
  • 4GB
  • 5GB
  • 6GB
  • 8GB
  • 10GB
  • 15GB
  • Minimum and maximum

    (monthly cost)

  • $14.95
  • $17.95
  • $23.95
  • $28.95
  • $38.95
  • $49.95
  • $60.95
  • $70.95
  • $92.95
  • $114.95
  • $167.95
  • Total minimum cost

    (12 month contract only)

  • -
  • -
  • -
  • -
  • -
  • $599.40
  • $731.40
  • $851.40
  • $1,115.40
  • $1,379.40
  • $2,015.40
  • Free wireless router

    (12 month contract only)

  • -
  • -
  • -
  • -
  • -
  • FREE
  • FREE
  • FREE
  • FREE
  • FREE
  • FREE
  • Unit cost 1MB of data

    (included)

  • $0.03
  • $0.02
  • $0.02
  • $0.01
  • $0.01
  • $0.01
  • $0.01
  • $0.01
  • $0.01
  • $0.01
  • $0.01

Download IPSTAR application form

 

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  • *Minimum contract term is 30 days.
  • ^Speed might vary due to several factors such as location, weather and other technical limitations.
  • ±There will be no extra charge if you have exceeded your plan data allowance. IPSTAR will shape your speed to 64Kbps (both download and upload).

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Call IPSTAR and we’ll walk you through the transfer process. That’s it! You’ll now enjoy your new super fast Internet service.

For any questions about how to transfer your existing satellite service to IPSTAR, call us on 1800 477 827.

 

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IPSTAR is Asia Pacific’s leading broadband satellite operator.

IPSTAR Australia Pty Ltd is Australia’s leading broadband satellite operator.IPSTAR satellite gateway

We take pride in our successful track record of providing the Australian nation with cost-effective satellite broadband capacity and services since 2005.

IPSTAR Australia is working closely with the Australian Government’s National Broadband Network (NBN) to provide very affordable satellite broadband services to meet the demand of businesses and rural residential homes throughout the country.

IPSTAR Australia Pty Ltd is fully owned by Thaicom Public Company Limited, a leading Asian satellite operator based in Thailand.

For more information on Thaicom Public Company Limited, visit www.thaicom.net.

Equipment: Former/Existing ABG Program

 

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Innovative product solutions for tomorrow’s broadband applications

 

IPSTAR is driven by a quest for excellence and an ongoing commitment to innovation to broaden the scope of satellite applications, allowing us and our partners to develop and deliver cost-effective broadband satellite services and solutions.

IPSTAR has built success not only on the reliability and flexibility of its in-orbit resource, but with its ground system technology and products as well. Leveraging the reach and power of broadband satellite, IPSTAR user terminals permit high-performance broadband applications for a variety of markets and projects.

IPSTAR user terminals are fully compliant with the IPSTAR gateway system and specifications, and offer ease of installation and use.

Fully IP compatible, all IPSTAR terminals permit interfacing with a wide range of existing network applications, utilities and hardware—resulting in a rich set of terminal configuration options designed to meet the requirements of a diverse user and application base.

For more information, call IPSTAR 1300 477 827.

IPSTAR Satellite Service FAQs

 

Plan and Service Information

What are IPSTAR Satellite Broadband Service Plans?

IPSTAR only offers anytime data plans so you do not have to worry about peak/off-peak restrictions. All plans come with a fixed monthly fee to insure that you have no extra cost. When you reach your data allowance, we just lower your maximum speeds to 64/64 Kbps.

 

What kind of speed can I expect?

For any plan you choose, they will come with 4Mbps maximum download speed and 2Mbps maximum upload speed. Total data allowance specified on each plan is counted towards both download and upload usage. Once your data usage reaches your chosen allowance, speed will be reduced to 64/64 Kbps. The speed will be back to original maximum speed at the next billing cycle.

 

How can I check my current data usage?

You are able to check your current data usage when you are logged into “MyIPSTAR” portal. You can also purchase extra data blocks at anytime.

 

What are extra data blocks?

With some months, your chosen data allowance might be not enough and you may need to top it up with some extra data. For any data block purchases, they will be valid up to 60 days from the date of purchase. If you cannot finish the data block within the current service month it can be carried over to the next service month, and again be used after the normal data is finished. There is no peak and off-peak rule applied to the data block. The data blocks are available for all chosen plans. Please login to MyIPSTAR to see the data blocks.

 

Can I change my chosen plan?

Definitely. You can upgrade or downgrade your plans once a month and your new plan will be effective from your next billing cycle. The plan change option is available from MyIPSTAR portal.

 

Can I cancel my service?

You can cancel your service; however, advance notice of termination is required as per terms of agreement. As such requests to terminate a service need to be made in advance. Cancellation fees may apply where a minimum commitment was chosen at the time of applying for service and has not been fulfilled at the time of termination. Invoices will be sent after the termination of your service. This is because IPSTAR has always charged our customers in arrears, so further invoices will be generated after your service is terminated. These charges will be for services made available to you up until the date of termination. You will receive invoices after your service is terminated.

 

How many free email accounts can I have?

We will give you 3 free IPSTAR email accounts. We will ask you to choose 1 email account when you fill in the application form. This is mandatory because IPSTAR will send your billing and news update to this email account. If your chosen email name duplicates an existing email account, we will automatically change to the most similar name. Additionally, 2 email accounts can be requested when you are logged in to MyIPSTAR portal. Each email account allows you to use up to 100MB.

 

Do you supply voice services?

Voice services will be available shortly.

Computer Information

What are special requirements for my computer?

You might need to ensure your computer has an ethernet port. This requirement is very important as there will be a LAN connection between the NBN Satellite Modem and your computer. An updated computer operating system is also necessary for using the service.

The recommended operating systems that are compatible with the service are:

  • Windows/PC: Windows XP, Windows Vista and Windows 7
  • Mac: OS 10.4 or higher

 

If I have more than one computer, can I use the service at the same time?

Yes. However, you need to have a network router switch or wireless router for multiple computers. If you require multiple access but do not have any network router switch or wireless router, you can still purchase one from IPSTAR. IPSTAR can provide a “Plug N play” affordable wireless router which is compatible with the service and at a better price than retail stores. IPSTAR is also offering a free wireless router for customers who sign up 12 month contracts with some IPSTAR Satellite Service Plans.

For more information , call IPSTAR 1300 477 827.

IPSTAR Satellite Legal Documents

This page contains the home use consumer standard agreements for use of the IPSTAR Internet Service. We have provided Summaries of the relevant Standard Agreement first which refers to the complete Standard Agreement version.

In order to view the documents below, you’re required to download and install Adobe Reader.  Download pdf

 

 

Sometimes referred to generically as the SFoA, these agreements contain all the terms and conditions between us and you.

 

These are the rules for using the service.

 

We are committed to protecting your privacy when you interact with us, our content product and services. This policy says how we handle your data.

 

We hope we can solve your issue. This policy tells you our process and provides you options should you not be satisfied.

 

We will ensure that any financial hardship arrangements agreed with a our Customer are sufficiently flexible.

 

We credit check all our customers as we are a credit provider.

 

In the event that you are contacted by us as a “cold call” can have a 10 day cooling off period.

Contact Us

Satellite Inquiry : 1800 477 827
Non-satellite Inquiry : 1800 477 888
Fax : (02) 8006 5592
Email : sales@ipstaraustralia.com
5 George Place Artarmon NSW 2064