ADSL Broadband

adsl

ADSL features

Getting connected to IPSTAR broadband in just a few easy steps

step1 adsl

Please contact IPSTAR on 1800 477 888 to see what service is available at your address. One of our friendly sales representatives will help you choose the right service and will walk you through the easy sign-up process.

Call ipstar to check availability 888

step2 adsl

There are two pricing zones for ADSL/ADSL2+ home broadband depending on where you’re located. Your nominated telephone line will be categorised as being in Zone 1 or Zone 2 (within the area of an IPSTAR ADSL/ADSL2+ enabled exchange). You can see that our rates for Zone 1 and Zone 2 are a bit different but still very competitive!! If you’re not sure of your zone, please call 1800 477 888 and speak to one of our friendly staff.

ADSL/ADSL2+ Zone 1

  • 50 GB

  • $45.99

    per month

  • $0.92/GB
  • $145.99
    Total min cost
    (over 1 month)
  • $591.88
    Total min cost
    (over 12 months)
  • $1,103.76
    Total min cost
    (over 24 months)
  • 200 GB

  • $55.99

    per month

  • $0.28/GB
  • $155.99
    Total min cost
    (over 1 month)
  • $711.88
    Total min cost
    (over 12 months)
  • $1,343.76
    Total min cost
    (over 24 months)
  • 500 GB

  • $65.99

    per month

  • $0.13/GB
  • $165.99
    Total min cost
    (over 1 month)
  • $831.88
    Total min cost
    (over 12 months)
  • $1,583.76
    Total min cost
    (over 24 months)
  • 1200 GB

  • $75.99

    per month

  • $0.06/GB
  • $175.99
    Total min cost
    (over 1 month)
  • $951.88
    Total min cost
    (over 12 months)
  • $1,823.76
    Total min cost
    (over 24 months)

ADSL/ADSL2+ Zone 2

  • 50 GB

  • $55.99

    per month

  • $1.12/GB
  • $180.99
    Total min cost
    (over 1 month)
  • $746.88
    Total min cost
    (over 12 months)
  • $1,343.76
    Total min cost
    (over 24 months)
  • 200 GB

  • $65.99

    per month

  • $0.33/GB
  • $190.99
    Total min cost
    (over 1 month)
  • $866.88
    Total min cost
    (over 12 months)
  • $1,583.76
    Total min cost
    (over 24 months)
  • 500 GB

  • $75.99

    per month

  • $0.15/GB
  • $200.99
    Total min cost
    (over 1 month)
  • $986.88
    Total min cost
    (over 12 months)
  • $1,823.76
    Total min cost
    (over 24 months)
  • 1200 GB

  • $85.99

    per month

  • $0.07/GB
  • $210.99
    Total min cost
    (over 1 month)
  • $1,106.88
    Total min cost
    (over 12 months)
  • $2,063.76
    Total min cost
    (over 24 months)
                                                                                                                                                                                                    download form zone 1download form zone 2

things purple

  • Total minimum cost over contract term calculated as monthly access fee x contract term + set up fee (if applicable).
  • IPSTAR can only provide this service to customers who have an existing telephone service.
  • Minimum contract term is 30 days. Alternatively, a discounted set up fee applies to a 12-month or a 24-month contract.
  • Speed might vary due to several factors such as location, weather and other technical limitations.
  • There will be no extra charge if you have exceeded your plan data allowance. IPSTAR will shape your speed to 256Kbps for 50GB and 200GB plans; to 512Kbps for 500GB plan; and to 1024Kbps for 1200GB plan (both download and upload).
  • If you sign up for a 30-day contract term, there will be no early termination charges as long as you give us a written notice 30 days in advance. However, if you choose to sign up for 12 or 24 months and wish to terminate the service early, your termination fee will be applied subject to the remaining service period ($100 – if you have less than 12-month period left on contract or $150 – if you have more than 12-month period left on contract).
  • Service is for residential use and only available to residential customers in eligible AAPT, iiNet and Telstra ADSL Network service areas
step3 adsl

Download an application form below, complete and submit it to us via email at sales@ipstaraustralia.com and we will contact you back to confirm your application. Or simply give us a call on 1800 477 888 or fill in this contact form and we’ll contact you back to discuss further about options available for you.

 

Download application

ZONE 1  l  ZONE 2

Complete this form & we’ll contact you back!

Your name*

Contact number*

Your e-mail*

Service location details

Phone number (for ADSL/ADSL2+ installation)*

Installation address*

setup fees

Your set-up fee will vary subject to your choice of contract length. Minimum contract term is 30 days. Alternatively, a discounted set-up fee applies to a 12-month contract or a set-up fee will be waived on 24-month contract.

   Contract Length
1 month contract
12 month contract
24 month contract
     ADSL Setup Fee – Zone 1 $100.00 $40.00 $0.00
     ADSL Setup Fee – Zone 2 $125.00 $75.00 $0.00

hardware

You can choose from the options below. NetComm N300 Modem Router – NB604N is fully compatible with IPSTAR ADSL/ADSL2+ service or you can just bring your own modem router.

  Equipment
  Features
  Prices
  ADSL2+ Wireless N300 Modem Router – NB604N                   (incl. In-Line Splitter/Filter)    Wireless N access point, 4 Ethernet LAN ports            for multiple wired connections with IPV6.   $75.00 (plus $14.95 shipping costs)
  Bring your own compatible modem and router    n/a   $0.00

Non-satellite ad in NBN+IPA page

 

NB604N

  ADSL2+ Wireless N300 Modem Router

 

  • Connect to high-speed ADSL2+ for a powerful broadband Internet connection easily shared between multiple wired and wireless devices in the home or office.
  • The ADSL2+ Wireless N300 Modem Router lets you create a high-performance WiFi hotspot with Wireless N networking speeds of up to 300Mbps.
  • Connect up to four wired devices via the in-built Ethernet ports.
  • Share access to an external hard drive using the USB port and ready yourself for what’s in stall with IPv6 support

 

lll  Price: $75 (plus $14.95 shipping costs)  lll

 

ADSL/ADSL2+ Broadband Service FAQs

 

 

Is IPSTAR ADSL/ADSL2+ service available to all customers or in all areas?

This service is only available to eligible customers who locate in the area of an IPSTAR ADSL/ADSL2+ enabled exchange. Please call us on 1800 477 888 to see if you are eligible for the service.

 

Do I need an active phone line to connect to IPSTAR ADSL/ADSL2+ broadband?

Yes. IPSTAR can only provide this service to customers who have an existing telephone service.

 

Can IPSTAR guarantee ADSL2+ service compatibility with my telephone line?

We cannot guarantee that you will get the ADSL2+ service. This means that we may not be able to offer you the ADSL2+ service in some circumstances. This may include the fact that a sub-exchange where your telephone line is being connected uses cabling that is not compatible with ADSL2+. We suggest that you contact IPSTAR to confirm that you can receive ADSL2+ service.

 

My phone line is not provided by Telstra. Can I still sign up?

This may be possible subject to IPSTAR service qualifications. Please call us on 1800 477 888 and we can check this for you.

 

Can I get a new IPSTAR ADSL/ADSL2+ service if my current ADSL/ADSL2+ is provided by other provider but my phone line is connected via Telstra network?

Yes. This may be possible subject to IPSTAR service qualifications. You can apply for a fast transfer/churn to IPSTAR ADSL/ADSL2+ as long as your nominated phone line is compatible with IPSTAR ADSL/ADSL2+ service. The turnaround processing time is usually shorter than a new installation.

 

I have moved into a new property and the phone line is not active. Can I still apply for IPSTAR ADSL/ADSL2+ service?

Unfortunately, an available copper phone service and an active phone line are required at your new property for IPSTAR to set up your new ADSL/ADSL2+ service. You may need to get your phone line enabled, then contact IPSTAR once you have an active phone service and phone number.

 

What happens if I don’t have or remember my phone number at the time when I place the order?

Unfortunately, you cannot proceed with the order until you can obtain the phone number you wish to use for IPSTAR ADSL/ADSL2+ service from your current provider.

 

How long does it take for my new IPSTAR ADSL/ADSL2+ service to be active and ready to use?

IPSTAR will do our best to ensure that you new service will be activated as quickly as possible. It normally takes approximately 10 business days after receiving your completed application form; however it can be much longer due to some conditions which are not in control of IPSTAR such as type of service, installation, activation or service area.

 

Is there any chance you can speed up the activation process for me?

The activation process is dependent on our supplier’s connection timeframes. This is outside our control but we will try our best to get it done as fast as we can.

 

What happens to my phone service and my ADSL/ADSL2+ connection after I have completed an application?

Once your order is completed, IPSTAR will then start the process of activating the ADSL/ADSL2+ service. Your new IPSTAR ADSL2+/ADSL service should be active on the arranged day of activation.

 

Is there any interruption for my old phone or ADSL/ADSL2+ service?

No. There is no downtime if your current ADSL/ADSL2+ service is provided by other provider. You will stay connected until we move you to your new IPSTAR ADSL/ADSL2+ service on the scheduled appointment day.

 

What should I expect to get any hardware that I’ve ordered?

We will dispatch any hardware that you’ve ordered to your delivery address in 1-2 business days after we receive a notification of connection date from our supplier.  It should take 3-5 business days to arrive and you should get it before or on the date of service activation.

 

What speeds will I get from IPSTAR ADSL/ADSL2+ broadband?

We aim to deliver the highest speed available based on what is available on your telephone line or telephone enabled exchange. You may receive up to 24Mbps/1Mbps of speed that is the maximum possible speed of ADSL2+ but we cannot guarantee that all customers will get that speed. The speed may vary due to some factors such as location, weather and other technical limitations.

 

How can I check my current data usage?

You are able to check your current data usage by logging into MyIPSTAR Portal.

 

Can I change my chosen plan?

Definitely. You can upgrade or downgrade your plan once a month and your new plan will be effective from your next billing cycle. Please call us on 1300 477 888 and we will do everything for you.

 

What happens if the monthly data allowance is exceeded?

There will be no extra charge if you exceed your monthly data allowance; however, IPSTAR will shape your speed to 256Kbps for 50GB and 200GB plans; to 512Kbps for 500GB plan; and to 1024Kbps for 1200GB plan (both download and upload).

 

What if I cancel the service before the agreed minimum term ends?

If you sign up for a 30-day contract term, there will be no early termination charges as long as you give us a written notice 30 days in advance. However, if you choose to sign up for 12 or 24-month term and wish to terminate the service before the agreed minimum term ends, an early termination fee will be applied subject to the remaining service period ($100 – if you have less than 12-month commitment left on contract or $150 if you have more than 12-month commitment left on contract).

 

I’m moving to a new place, can I bring IPSTAR ADSL/ADSL2+ service with me?

IPSTAR provide the broadband service at the address/phone number which you nominate. IPSTAR cannot guarantee that we will be able to offer you the same service and you may also incur cancellation and/or relocation fees.

 

I use my IPSTAR ADSL/ADSL2+ service to run my business. I have a service fault. How do I get this fixed as a priority?

IPSTAR offer a residential class of service only. We will work with you to try to resolve any network issues as soon as possible. However we treat all of our customers with the same level of priority and do not offer any business grades of service.

 

 

IPSTAR ADSL/ADSL2+ Legal Documents

This page contains the home use consumer standard agreements for use of the ADSL/ADSL2+ broadband service. We have provided Summaries of the relevant Standard Agreement first which refers to the complete Standard Agreement version.
In order to view the documents below, you’re required to download and install Adobe Reader.Download PDF

 

Sometimes referred to generically as the SFoA, these agreements contain all the terms and conditions between us and you.

 

These are the rules for using the service.

 

We are committed to protecting your privacy when you interact with us, our content products and services. This policy says how we handle your data.

 

We hope we can solve your issue. This policy tells you our process and provides you options should you are not satisfied.

 

We will ensure that any financial hardship arrangements agreed with our customer are sufficiently flexible.

 

We credit check all our customers as we are a credit provider.

 

In the event that you are contacted by us as a “cold call”. You have a 10 day cooling off period.

 

 

IPSTAR Broadband – Schedule of Additional Fees (All prices stated GST inclusive)

 

You can also download the Schedules of Additional Fees (PDF 209 KB) by clicking HERE.

 

Order Withdrawal Fee :  If you withdraw an order after receiving the Order Acceptance Notification, but before the Service Completion advice is issued, an Order Withdrawal Charge will be applied. If we advise you that IPSTAR cannot deliver the service, you may withdraw the order without charge.

Products Fees
ADSL $90
NBN Fibre/Fixed Wireless $90

 

Setup Fee : Your set up fee will vary subject to your area and choice of contract length.

Products/Contract Periods 1-Month 12-Month 24-Month
ADSL – Zone 1 $100 $40 $0
ADSL – Zone 2 $125 $75 $0
NBN Fibre/Fixed Wireless $100 $20 $0

 

Early Termination Fee : If you sign up for a 30 day contract term, there will be no early termination charges as long as you give us a written notice 30 days in advance. However, if you choose to sign up for 12 or 24 months and wish to terminate the service within the minimum contract term, an ETC will apply subject to your contract term.

Products Month to Month Contract 12-Month Contract 24-Month Contract
ADSL $0 $100 $200
NBN Fibre/Fixed Wireless $0 $100 $200

 

Moving Home/Relocation Fee : Relocation of an existing End User Service is considered an add/terminate and an installation charge at the new location will apply.

From To Month to month plan 12-month plan and relocating
within the first 12 months
24-month plan and relocating
within the first 24 months
Current address New address $0 cancellation fee,
plus applicable set up fees
$100 cancellation fee,
plus applicable set up fees
$150 cancellation fee,
plus applicable set up fees

 

Change of Data Allowance Fee : We understand that your data needs may change; that’s why we allow our customers to change their plans. Plans changes requested will take effect from the first day of the NEXT billing month. Other than your monthly access charges that apply to your plan, we do NOT impose a charge to change your plans.

 

Late Payment Fee : If an invoice is not paid on time within the time required by the Agreement and the late payment fee will apply.

Products Fees
ADSL $5.50
NBN Fibre/Fixed Wireless $5.50

 

Suspension Fee : These charges apply where we suspend your service for non-payment. The charge is incurred upon us suspending the service

Products Fees
ADSL $16.50
NBN Fibre/Fixed Wireless $16.50

 

Tech Call-out Charge : Where a technician is required to attend a customer’s premises and there is no fault with the IPSTAR used infrastructure (or that of our network providers), then a tech call out fee will be applicable. In cases where a call out is due to standard installation/set up, then no charge is payable.

Products Fees
ADSL from $100
NBN Fibre/Fixed Wireless from $100

 

To help you understand more about this information, you can read from our Standard Form of Agreement for your IPSTAR service that can be found from HERE.

Contact Us

Satellite Inquiry : 1800 477 827
Non-satellite Inquiry : 1800 477 888
Fax : (02) 8006 5592
Email : sales@ipstaraustralia.com
5 George Place Artarmon NSW 2064