Keep your account secure:
We’ve implemented a number of policies and recommendations for keeping your account and service secure.
IPSTAR will never send you email asking you to click on any URL. We may email you to ask you to check your account for a new message and you will need to log into MyIPSTAR to retrieve the message.
IPSTAR will verify who you say you are when you call us. We will ask you some questions that you provided us when you signed up. You can appreciate why we want to make sure it’s you, your authorised representative or advocate.
IPSTAR also recommends that you install the latest antivirus software.
IPSTAR also recommends that you keep all your passwords secure and hard to guess. You should also change this frequently.
IPSTAR always recommends securing your WiFi connections.
IPSTAR uses SSL Certificate Encryption and Authentication for all our secure messaging, including when you access MyIPSTAR portal.
IPSTAR supports your use of an authorised representative and/or advocate. Please read the following information on how to set this up.
You may appoint an Authorised Representative to act on Your behalf in any dealings with IPSTAR, if You so require, by providing a valid written authority (such as a power of attorney) signed by You to IPSTAR. An Authorised Representative will have the power to act on Your behalf as if they are You or, if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to Your information.
You may also appoint an Advocate, if You so require, by providing a valid written authority (such as a power of attorney) signed by You to IPSTAR. IPSTAR will presume that an Advocate is not authorised to establish or make changes to Your account or the Service, unless the Advocate is also Your Authorised Representative. An Advocate who is not Your Authorised Representative has no power to act on Your behalf and has no access to Your information without You being present and agreeing to such action.